French version : Check-list du système d'information
To troubleshoot an engine one must seek first the most frequent failures, then move gradually towards the rarest (first ignition, then the air filter and fuel supply, then the carburetor, etc.). This allows on average to troubleshoot faster.
The "checklist of the information system" allows us to assess the quality of an existing system and prescribe the measures that will "help out". It begins by examining what happens on the workstation of the users, then it jumps to the other end of the information system to review the decision support system. Having taken the SI in a pincer, it moves on its architecture (organization of responsibilities, semantics). Finally, it considers the control of the information system from the point of view of the functional evolution, the technical platform and the economy.
Operational information system
Have agents often to do manual re-keying? should they, in the same operation, connect and disconnect for various applications?
Are clearances clearly defined? Are the access rights of each agent automatically assigned when he identifies and authenticates its identification? must the agent identify several times in a day?
Is impression management effective? Are the mails sent by the company of good quality?
Are the agents adequately supported by the information system in the performance of their duties?
Does the company perform a periodic survey on the satisfaction of the users of the information system? Are decisions taken following the results of this survey?